Returns & Exchanges

At Rancho Gordo, we take pride in the quality of our heirloom beans and pantry staples; if you are dissatisfied with your order, please contact us within 30 days of receipt for a resolution. Due to the perishable nature of food products, we cannot accept physical returns of opened items, but we are committed to ensuring you are happy with your purchase.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your food items or merchandise.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photographs of the packaging and product to help us expedite your claim.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine eligibility for a replacement, store credit, or refund.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or ship out your replacement heirloom products immediately.